Plesk allows you to make certain adjustments to the login settings. We normally see such adjustments made for security reasons.
You can reach this Session Setting by doing the following steps: Login to Plesk and click on “Server > Session Settings”
What to do if locked out
If you receive a pop up that states “Access Denied” (and you have entered the correct password). This means that you are currently locked out due to many bad login attempts.
There are a couple ways of solving this problem. Either you can wait and the lockout feature will be released and you will be able to again successfully login. Alternatively, you can login to your server via SSH and manually unlock it.
To unlock manually:
- Login to your server via SSH (Root)
- Log into mysql as the ‘admin’ user. (in root: mysql –uadmin –p psa)
- Enter the password that you use for Plesk user ‘admin’.
- To unlock all users in the lockout table: (delete from lockout;)